Refund Policy

📄 Refund Policy

At HodlNest, all products are made to order. This means each item is created specifically for you after your purchase.

Because of this, we do not accept returns or exchanges for reasons such as incorrect size, change of mind, or preference.

1. Damaged or Incorrect Items

We only offer refunds or replacements if:
• The product is damaged
• The product has a manufacturing defect
• You received the wrong item

If you experience any of these issues, please contact us within 30 days of receiving your order.
To process your request, please provide:
• Your order number
• A clear description of the issue
• Photos showing the problem

Once reviewed and approved, we will offer:
• A free replacement, or
• A full refund

Refunds are processed within 5 to 10 business days after approval.

2. Non-Returnable Items

Because many of our products are produced on demand, certain items may be exempt from the standard 14-day right of withdrawal under applicable consumer protection laws.

Because many of our products are produced on demand, certain items may be exempt from the standard 14-day right of withdrawal under applicable consumer protection laws.
Where the legal right of withdrawal applies, customers retain all rights provided by law. This policy does not limit any mandatory consumer rights.

Customers are responsible for selecting the correct size. Please consult the size guide carefully before ordering.

Please review product descriptions, specifications, and sizing information carefully before completing your purchase.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

3. Shipping Issues

We are not responsible for delays caused by shipping carriers. However, if your order is lost or significantly delayed, please contact us and we will assist you.

4. Bitcoin Payments

Payments made with Bitcoin or Lightning are final and cannot be reversed. Refunds, if applicable, will be processed according to the original payment method, subject to approval.

If you choose to pay with Bitcoin or Lightning, transactions are processed securely via a third-party provider.
Bitcoin payments are final and cannot be reversed once confirmed on the blockchain.

5. Contact

For any refund requests or questions, please contact us through the website contact page.