PRIVACY POLICY

🔐 PRIVACY POLICY (GDPR)

At HodlNest, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR).
By using our website (hodlnest.com), you agree to the terms outlined below.

1. Who We Are (Data Controller)

HodlNest
Operated by: Thaiburi SRL
Registered office: Rue des Teinturiers 6, 1000 Brussels, Belgium
Company Number (BCE): 0754.466.493
VAT: BE0754466493
Email: info@hodlnest.shop
HodlNest is the data controller for all personal data collected on this website.

2. Data We Collect

We may collect the following categories of personal data:
a) Information You Provide Directly
– Name
– Email address
– Billing and shipping address
– Phone number (optional)
– Payment details (processed securely by third‑party payment processors)
– Order information
b) Information Collected Automatically
– IP address
– Browser type and version
– Device information
– Cookies (see Cookie Policy)
– Pages visited and interactions
– Referrer websites
c) Information From Third Parties
Your data may be processed through:
– WooCommerce (checkout & order management)
– Payment gateways (Stripe, PayPal, etc.)
– Printful (order fulfillment & shipping)
These providers act as data processors on our behalf.

3. How We Use Your Data

We use your personal data to:
– Process and deliver your orders
– Manage payment and billing
– Provide customer support
– Send order confirmations and updates
– Improve our website and services
– Prevent fraud and ensure security
– Comply with legal and accounting obligations
We do not sell or rent your personal data.

4. Legal Basis for Processing

Under the GDPR, we process your data based on:
– Contractual necessity (processing your order)
– Legitimate interest (fraud prevention, website analytics, customer support)
– Legal obligation (tax, accounting, invoicing)
– Consent (newsletter subscription, non‑essential cookies)

5. Sharing Your Data

We share your data only with trusted service providers essential for operating our store:
Fulfillment
– Printful (production, packaging, shipping)
Payments
– Stripe
– PayPal
– Other secure payment gateways (depending on user choice)
Website and Hosting
– WooCommerce
– Obambu (hosting provider)
– Email provider
These partners process your data only as needed to provide their services.
We never share your data with advertisers.

6. International Data Transfers

Some service providers (e.g., Printful, analytics tools) may process data outside the EEA.
When this happens, transfers are protected by GDPR‑compliant safeguards such as:
– Standard Contractual Clauses
– Data Processing Agreements
– Adequate country protections

7. Data Retention

We retain personal data only as long as necessary:
– Order records: 10 years (legal requirement)
– Customer accounts: until deletion request
– Customer support emails: 1–3 years
– Cookies: see Cookie Policy
You may request deletion at any time, unless legal obligations require retention.

8. Your Rights Under GDPR

You have the right to:
– Access your data
– Correct inaccurate information
– Request deletion (right to be forgotten)
– Restrict processing
– Object to processing
– Request data portability
– Withdraw consent at any time
To exercise these rights, contact us at:
📩 info@hodlnest.shop
You may also file a complaint with the Belgian Data Protection Authority (APD/GBA).

9. Security Measures

We take data protection seriously and implement safeguards such as:
– HTTPS encrypted connection
– Secure payment processing
– Restricted access to personal data
– Anti‑fraud monitoring tools
However, no system can guarantee absolute security.

10. Cookies

We use cookies to:
– Ensure the website functions properly
– Improve performance
– Enable checkout functionality
– Measure analytics
For full details, see our Cookie Policy.

11. Children’s Privacy

HodlNest does not intentionally collect data from children under 16.
If you believe data has been collected inadvertently, please contact us to request deletion.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes.
The “Last updated” date at the top indicates the latest version.

13. Contact Us

For questions regarding this Privacy Policy:
📍 Thaiburi SRL
Rue des Teinturiers 6
1000 Brussels, Belgium
📩 info@hodlnest.shop